Frequently Asked Questions

Returns

What is your return policy?

Returns may be made for any reason up to 30 days after the original purchase date as long as you have the receipt and the item is in the original condition. Items that have been damaged will be subject to a restocking fee.
Controllers and accessories that were purchased as “new” may be returned after opening if they are defective or are still in like-new condition.
New games, including but not limited to titles from the Limited Run Games series, may not be returned after opening, but may be traded in for a percentage of the value.
Art, including but not limited to prints, bead sprites, vinyl albums, buttons, and candles, may not be returned due to the nature of our agreements with the suppliers.
Plush toys are not eligible for return due to sanitation requirements.

I purchased an item using one payment method, but I want to receive a refund via a different payment method. Is this possible?

The short answer is no, although we are willing to work with you for extenuating circumstances.

Please contact us if you need to discuss a complicated return.

I am not local, and purchased something from you online or at a convention. Can I still return it?

Certainly! As long as the return is processed within 30 days of the purchase date. Please contact us to start the return process.

Are returns eligible for the curbside program?

Of course! We’re willing to accommodate any reasonable requests, and we certainly have no problem running out to your car to help you with your return. Please call us at (410) 933-6662 to schedule a time for us to take care of that for you.

Trades

Are you currently accepting trade-ins?

Yes!
Small store credit trades (1-5 games) via walk-in may be accepted, but priority will be given to scheduled appointments.
Please be advised that if you bring items in without an appointment, there is a very high chance that you will be turned away in favor of those that called ahead.

What do you accept?

If it’s a video game, console, or accessory from any time in gaming history, we likely want it.

That said, here’s a list of items we don’t accept.

How do I make an appointment?

Give us a call at (410) 933-6662, or send us an email.

We schedule appointments every half hour, throughout our hours of operation each day.

What sort of payments do you offer?

We offer cash and store credit—and we now offer Venmo payments in lieu of physical cash!

Can you tell me how much my items are worth before I come there?

We will not.

Our item values are strongly based on the condition of each item, and the prices can change suddenly from day to day, so—in order to avoid any miscommunications—we strongly suggest you just make an appointment for us to appraise your items in person.

What if I send you pictures?

Still no.

We need to be able to make sure that everything works.

UGH.

Sorry. :-/

OK, what if my items are in...questionable condition?

Thank you for showing why that policy exists!

If it works, we’re willing to check it out, but the value will be affected depending on condition.

Can I drop off items I want to sell and then come back later to finalize the transaction?

As long as it is clearly communicated with the employees present at the time of drop off. And you must leave a valid contact number for us to reach you when we’re finished.

PLEASE NOTE: All items left without communication for more than 48 hours will be considered abandoned and will become the property of the store.

Online Store

Tell me about the "complete" product status?

The term "Complete" is defined in this instance as "not Loose" and is not indicative of a 100% complete game.
Some games may be missing manuals or inserts, so if this is a concern, please contact us prior to completing your purchase!

Tell me about the "loose" product status?

"Loose" disc games do not have their original cases, but will be shipped in a generic case for their protection.
"Loose" cartridge games are just the cartridge with no other materials.

I have another question about the online store.

The store hasn't been up for long, so not many questions have been asked frequently.
Please email us if you need help, or send us a message through our Facebook or Instagram pages.